Terms & Conditions

AGREEMENT BETWEEN USER AND YORK MEDICAL SYSTEMS, INC.

This web site (medicalsafetyglasses.com) operated by York Medical Systems, Inc. (YMSI) is offered to you conditioned upon the acceptance without modification of the terms and conditions set forth in this document. By accessing or using this site, you agree to these terms of use, conditions and all applicable laws. If you do not agree to these terms, you may not use this site.

LIMITATION OF USE:
Unless specifically noted, you may not use this site for any commercial purpose. You may not modify copy, publish or distribute any of the content of this site. You may download or print any materials contained on this site for your own noncommercial use or to place an order for YMSI products.

COPYRIGHTS AND TRADEMARKS:
The entire content included in this site is the property of YMSI. All trademarks, service marks, and trade names are trademarks or registered trademarks of YMSI or other respective owners that have granted YMSI the right and license to use such marks.

TYPOGRAPHICAL ERRORS:
YMSI has made every reasonable effort to ensure the accuracy of the information contained in this site. In the event that a product has been listed at an incorrect price due to typographical errors in pricing information received from our vendors, YMSI reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. If your credit card has been charged for the purchase, and you have cancelled the order, YMSI will issue a credit to your credit card account in the amount of the incorrect price.

ACCEPTANCE/REFUSAL OF ORDERS:
YMSI reserves the right without conditions to accept or refuse any order that has been placed.

INDEMNIFICATION:
By accessing and using the features of this site, you agree to indemnify and hold harmless YMSI and it’s employees, directors, officers and suppliers from and against all losses, damages, expenses and costs (including reasonable attorney’s fees) resulting from any violations of the terms and conditions contained in this agreement.

LIMITATION OF LIABILITY:
YMSI SHALL NOT BE LIABLE FOR ANY DAMAGES DIRECT OR INDIRECT ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF ANY OF ITS PRODUCTS AVAILABLE FROM THIS SITE.

APPLICABLE LAWS:
The use of this site shall be governed in all respects by the laws of the state of Pennsylvania, USA.

ARBITRATION:
By using this site, you agree that YMSI, at its sole discretion, may require you to submit any disputes arising from the use of this site or the Terms and Conditions to final and binding arbitration under the Rules of Arbitration of the American Arbitration Association, by one or more arbitrators appointed in accordance with the said rules. Such proceeding shall be governed by the laws set forth by the state of New Jersey, USA.

REVISIONS:
YMSI reserves the right to revise these Terms at any time by updating this site.

Returns and Exchanges

1. Call us at 1-800-814-8784 within 30 days of receipt of your product to obtain a Return Merchandise Authorization (RMA).

2. Product and packaging must be returned complete, unused, undamaged and must be in its original unopened condition. Items packaged in factory sealed containers will not be accepted for return if packaging is broken.

3. Include a copy of your invoice.

4. Insure the package for the purchase amount, and ship the package with a carrier that offers delivery tracking & confirmation like FedEx to:

Medical Safety Glasses.com

Attn: (Your Return Merchandise Authorization)
163 Hines Road
Thompson, PA 18465

Please make sure the RMA Number is clearly marked on the outside of your package. Returned items will not be accepted without a RMA Number. The returned item must be received by our company within 30 days of the RMA number issuance or the return will not be accepted and no credit will be due.

A refund (less less any shipping and handling costs) will be issued to your credit card after we receive your returned item. Returned items must be in salable condition. Returned items determined to have been “used” are not eligible for a refund. Damaged items such as safety glasses with scratched or broken lenses are not eligible for a refund. Custom orders (such as name-engraved glasses) are not returnable.  Shipping & Processing charges for the returned/exchanged item(s) are the customer’s responsibility. Items returned that were originally shipped under our “Free Shipping” promotion will be assessed the normal shipping and handling charges for that item, and the amount will be deducted from any refund due. We reserve the right to limit the quantity and frequency of the return of items.

Order Cancellations

Orders cannot be cancelled for products once the production of those products has started. Orders cancelled and/or refused by the customer after the order is shipped will be subject to a 25% restocking charge. Orders designated as “Special” or “Custom” orders (including prescription glasses) are non-cancellable and non-returnable.

Prescription Glasses Return Policy

All prescription glasses (including bifocal radiation leaded reading glasses) are special orders, and are therefore not cancellable (once production is started), or returnable.

Prescription Guarantee

We guarantee 100% accuracy* on all prescriptions or they will be remade at no charge. Prior to leaving our optical lab, all prescription eyeglasses undergo a stringent quality control hand inspection. The lenses are checked at four different stations for accuracy. We pride ourselves in our workmanship. Accurately filling your prescription is our number one priority. In the unlikely event that our quality control measures fail, we will promptly and courteously re-make the lenses. If we need to re-make the lenses, we will ask you to provide a copy of your recent (within 2 years) prescription to help us re-make your lenses.

Prescription Glasses Evaluation

If the customer questions the accuracy of the prescription glasses we have made, we will inspect the glasses at our repair facility. Customer must call us to receive a Return Authorization Number. Customer is responsible for the shipping charges to send the glasses to us for evaluation. If no prescription error is found, customer is responsible for all shipping charges to return the glasses.

Prescription Glasses Production Time

Please allow for production time of approximately 15 business days (no weekends or holidays) for most Prescription orders. This production time is Approximate and Not Guaranteed. We will make every reasonable effort to complete your glasses within the 15 business day period. Glasses with Progressive lenses, Bifocal Lenses, and selected options such as Lens Coatings and name engraving may take longer. Glasses are shipped via USPS and FedEx, and the delivery time will vary according to the service type and your location.

Frame Sizing

The frame dimensions listed on our site were accurate at the time they were measured. Changes in frame dimensions can occur due to manufacturing and environmental conditions, production lot changes, etc. Any size variation in the glasses will be small, and should not effect the overall fit of the glasses. We will not be held responsible for any variance in the actual frame dimensions compared to the published frame dimensions.

Products Damaged In Shipping:

If a product arrives at your delivery location damaged or broken, you must contact us within 2 business days of receipt of that product. No replacement product will be issued if we are not contacted within the 2 business day period. Please save the original shipping box and packaging. Return instructions will be given when you contact us.

Shipping and handling charges to return the unwanted item to us and to send the replacement item is the customer’s responsibility. If the returned items are the result of our error, we will refund the shipping and handling charges up to the amount of the original shipping charge.

Discount Coupons are not valid on returns and exchanges.

*Promotional Items (such as eyeglass cords given free with a qualified purchase) will be charged at our regular selling price if not returned with the purchased item(s).

Delivery Time

Standard order processing time will apply regardless of shipping method selected.

Domestic (48 State) delivery time for In-Stock items is approximately 7-10 business days from date of order. International, Canada, AK,HI,PR and USVI delivery time for in-stock items is approximately 10-14 business days from date of order. Prescription glasses are custom orders, so the delivery time may exceed that of “in stock” items. Please allow for a delivery time of at least 25 business days or less for most Prescriptionorders. Glasses with optional lens coatings may add to the delivery time. Orders with Progressive or Bifocal Lenses may take longer, depending on how soon the required Segment Height measurement is made and the demo fitting frame is returned to us. If all items are not in stock at the time of ordering, we will ship the entire order complete when all the items are available. Expedited delivery such as FedEx Next Day and FedEx 2 Day delivey methods are available. If an expedited delivery method is selected, we will use that shipping method when the item is available and in-stock.

International Shipping & Returns

Taxes, Duties, Shipping & Processing charges on purchased, returned or warranty/repaired products are the customer’s responsibility.

We can only accept International Prescription Glasses orders with Single Vision or Lined Bifocal Rx lenses. (no progressive bifocal lens orders will be accepted)

International Shipping Fees include a processing charge.

Warranty

All eyeglass frames are fully warranteed against manufacturer defects (material and workmanship) for one year from the date of purchase. Eyeglass lenses are guaranteed to be 100% accurate*, and are covered under our Prescription Guarantee shown above. All lenses are inspected at our facility before being shipped and are guaranteed to be damage-free. Lens damage that occurs after delivery such as scratched, chipped, broken or damaged lenses are not covered under our warranty. We will repair or replace any defective merchandise at no charge. The customer is responsible for shipping/processing charges inbound and outbound.

* 100% accurate to tolerances mandated by law or by common practice.

** Standard delivery time is approximate, but not guaranteed.

ADDRESS INFORMATION:
York Medical Systems, Inc.
234 Route 2
Thompson, PA 18454 USA